Terms of Service

What F.R.A.N.K.™ is

F.R.A.N.K.™ is a real estate data and software platform operated by Frank App LLC, 3050 Biscayne Blvd, Suite 601, Miami, FL 33137. The Services provide access to property information, market data, search and analysis tools, and workflow features for organizing real estate opportunities. We either own or license the software and the property-record information used to provide the Services. We do not own the underlying public records.

F.R.A.N.K.™ is not a lender, loan broker, or loan servicer. We do not originate, fund, arrange, or service loans, and we do not provide mortgage consulting, credit repair, or investment advice. If you request financing through the platform, we may introduce you to independent, licensed lending firms. These introductions are provided free of charge, are never a paid feature of any plan, and all credit decisions are made solely by the lending firm under its own terms and applicable law.

FRANK may receive compensation from a partnered lending firm when a referred deal successfully closes. This compensation is paid by the lending firm, not by you, and does not affect the rate or terms you are offered. Where we advertise a membership credit tied to a closed deal, the credit is applied to your FRANK subscription only — it is not cash, a loan rebate, or a discount on financing.

The Services are offered only to people who are at least 18 years old and who can form a binding contract. The Services are intended for use in the United States.

Your subscription

If you have a paid plan, we grant you a limited, non-exclusive, non-transferable right to access the Services for your own real estate research, acquisition, and related business purposes, for so long as you comply with these Terms and pay the fees. Your login is for you. You may not share it, sell access, or assign the subscription without our written consent.

We may change, limit, or discontinue any feature or data set. Some data may be unavailable because a data provider restricts it. We are not liable for those changes except that, if we discontinue the Services entirely during a prepaid period, we will refund the unused portion of that period.

We may monitor search volume and usage patterns to detect scraping, resale, duplication, and other abuse. We decide what counts as abuse. Abuse is grounds for immediate termination.

Term and cancellation

A paid subscription continues for the billing period shown at signup and renews automatically until you or we cancel it. You may cancel at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then.

We may suspend or end your access at any time if you violate these Terms, if a payment fails, or if we believe your use creates legal, security, or data-license risk. We may also stop offering the Services. If we cancel for a reason other than your breach, we may refund the unused portion of prepaid fees for the current period. If we cancel because you breached these Terms, any refund is at our discretion and may be reduced for the time and data already used.

Fees and billing

Paid subscription plans purchase access to real estate data and software features only. Plan tiers and current pricing are described on our pricing page. Subscriptions and billing are managed through Chargebee, our subscription management provider, with card payments processed by a PCI-compliant payment gateway. We do not store your full card details.

Paid plans bill in advance on a recurring basis for the period you selected. You authorize us and our payment providers to charge the payment method on file for recurring fees, taxes, and any add-on you accept. Fees accrue until you cancel, whether or not you sign in. Except where required by law, fees already paid are non-refundable.

We may change prices or features. We will email the address on your account at least thirty (30) days before a price increase takes effect. If a charge is declined, we may suspend access without further notice and retry other payment methods on file.

Billing questions can be sent to [email protected]. If a charge is not resolved, you must write to Frank App LLC at the address in the Contact section within ninety (90) days after the charge, or you waive the dispute.

Permitted use and restrictions

You will use the Services, and any information you obtain from them, only for your own real estate research, acquisition, and related business purposes, and only in compliance with these Terms and with applicable law. That includes privacy, advertising, telemarketing, anti-discrimination, consumer-protection, and data-security laws. We do not give you legal advice about which laws apply to your outreach. You should use your own counsel.

You will not, and you will not let anyone else:

• resell, sublicense, publish, or otherwise commercially redistribute the Services or the data you obtain from them;
• copy, scrape, harvest, or bulk-download the Services, or use a bot, spider, crawler, or other automated means to extract data, except through features we expressly provide;
• build a competing database, model, or derivative product from the data, or use the Services or the data to train a machine-learning or generative-AI system;
• reverse engineer, decompile, or attempt to extract source code from the software, except to the limited extent the law forbids this restriction;
• remove proprietary notices, overload our systems, probe or bypass access controls, or interfere with other users;
• share your login, or let the Services be used by anyone who does not have their own subscription;
• upload content you do not have the right to use, or content that is fraudulent, deceptive, or unlawful;
• use the Services outside the United States, or export the data for use outside the United States;
• use property data or owner-contact data to decide legal ownership. Reports are not insured and are not proof of title;
• use the data as an appraisal, broker price opinion, or other valuation product, or for underwriting loans or insurance, selling insurance, collecting a debt, making an employment decision, determining eligibility for a government benefit, or evaluating creditworthiness;
• treat the data as a “consumer report” under the Fair Credit Reporting Act, or combine it with other information so that it becomes one. Property data and owner-contact data in the Services are not consumer reports;
• contact a person who has opted out of marketing, or contact anyone in violation of the Telephone Consumer Protection Act, the Telemarketing Sales Rule, Do Not Call rules, the CAN-SPAM Act, or similar state laws; or
• use the Services or the data to harass, defraud, or discriminate in violation of the Fair Housing Act or any similar law.

Owner phone numbers and email addresses, where shown, are licensed data for your own real-estate outreach. You are solely responsible for how you use them. Skip-tracing and similar contact features may be provided with the help of third-party data suppliers. Those suppliers do not control your later use of the data, and we do not.

Your information

You represent that the information you give us is accurate and that you will keep it current. We may suspend the account if we believe information you provided is false. You are responsible for activity under your login and for telling us promptly at [email protected] if you suspect unauthorized use.

Data disclaimer

Property data, valuations, comparables, ownership information, and related content are provided for informational purposes only, are sourced from public records and licensed third-party data providers, and may contain errors or be incomplete. They do not constitute an appraisal, investment advice, legal advice, title assurance, or a guarantee of any property characteristic or value. You are responsible for independently verifying information before relying on it.

Third-party services

Payment processing, portions of the property data, owner-contact data, and the in-app AI assistant are provided by third parties or depend on third-party data. A lending introduction is performed by an independent lending firm under its own terms. We do not control those third parties and do not warrant their performance, accuracy, or availability. Third-party services are provided as is. Your use of a third party’s product is also subject to that party’s terms.

Privacy

Our Privacy Policy describes how we collect and use personal information about subscribers and visitors. By using the Services, you agree to that policy.

Disclaimers and limitation of liability

The Services and all data provided through them are provided “as is” and “as available.” To the maximum extent permitted by law, we and our data suppliers disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We use reasonable efforts to keep information current. We do not warrant that it is complete, accurate, or error-free, or that the Services will be uninterrupted.

To the maximum extent permitted by law, Frank App LLC and its members, employees, agents, and data suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, data, goodwill, or business opportunity, arising out of the Services or these Terms, whether in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility. Our total liability for all claims arising out of the Services or these Terms will not exceed the fees you paid us for the Services in the month the claim arose, or one hundred dollars ($100) if you paid no fees that month.

Some jurisdictions do not allow certain disclaimers or limits. In those jurisdictions, our liability is limited to the fullest extent the law allows. Nothing in these Terms limits liability that cannot legally be limited.

Indemnity

You will defend, indemnify, and hold harmless Frank App LLC and its members, employees, agents, and data suppliers from any claim, loss, damage, and expense (including reasonable attorneys’ fees) arising out of your use of the Services, your use of data obtained from the Services, content you upload, your breach of these Terms, or your violation of law or of someone else’s rights.

Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. The state and federal courts located in Miami-Dade County, Florida, are the exclusive venue for disputes arising out of these Terms or the Services, and you consent to personal jurisdiction there. The prevailing party in any such action may recover its reasonable attorneys’ fees and costs.

Other terms

• If we do not enforce a provision, that is not a waiver of our right to enforce it later.
• We reserve every right we do not expressly grant.
• These Terms are the entire agreement between you and us about the Services and supersede prior agreements on that subject.
• If a provision is held invalid, the rest of these Terms remain in effect. These Terms will not be construed against the drafter.
• Restrictions on data use, disclaimers, liability limits, indemnity, and this governing-law section survive termination.
• You consent to receive notices electronically. Notices we send to the email on your account satisfy any requirement that the notice be in writing.

Contact

Frank App LLC
3050 Biscayne Blvd, Suite 601
Miami, FL 33137
[email protected]

By accessing the Services, you agree to these Terms. If you do not agree, do not access the Services.